Privacy Policy for Persons from the United States

Last Updated: November 17, 2023

We have separate Privacy Notices for United States users of our site, and for UK/EU users of our site. Click here  https://www.bookonline.com/home/privacy-eu if you are from the UK/EU.

This privacy policy is in place to provide you with information about how we collect, use, and share information through this website, its associated web pages, and any associated mobile application (which we refer to, together with all associated content, functionality, and connected services, as the “site”).

The site is owned and operated by Bookonline.com, LLC (“BookOnline”). In addition, the site utilizes a service provider (the “service provider”), which has a platform that it licenses to BookOnline and performs services related to reservations made through the site. BookOnline and service provider are collectively referred to as “us”, “we” or “our” throughout this policy. When we refer to “you” and “your” in this policy, we are referring to you as a visitor to and user of the site.

Your access to the site and all communications between you and us are subject to this privacy policy. PLEASE READ THIS PRIVACY POLICY COMPLETELY AND CAREFULLY BEFORE USING THE SITE OR SUBMITTING ANY INFORMATION, PARTICULARLY PERSONAL INFORMATION, THROUGH THE SITE. BY USING THE SITE, YOU ARE AGREEING TO THIS PRIVACY POLICY.

This privacy policy is a part of the site terms and conditions, located here bookonline.com/policies, which is incorporated into this policy by reference.

Because of changes in Internet technology and legal requirements, this privacy policy may change from time to time. We will post any changes we make to this privacy policy on this page, and any changes will be effective once the new policy is posted. It is your responsibility to check this privacy policy for updates. You can determine when this privacy policy was last updated by referring to the “Last Updated” legend at the top. By using the site after we post any changes to this privacy policy, you agree to accept those changes, whether or not you have reviewed them .

1. HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

A. What Is Personal Information? Personal information refers to information that we can use to personally identify a specific individual. Different states and countries define personal information (and similar terms, such as personal data and personally identifiable information) to include different things, but it generally includes information like your name, mailing address, email address, and phone number. It may also include your computer or mobile device IP address, if that IP address can be linked to a particular person, or geo-location information, again if that information can be used to pinpoint a specific person.

B. Providing Personal Information Is Your Choice. You are in control of whether you provide us with your personal information – you can visit and view the site without disclosing any personal information about yourself. However, if you choose to make use of certain features of the site, you may need to provide certain personal information to us. For example, if you choose to use the site to make reservations or post reviews or other content, you will be required to enter certain personal information.

If you are not comfortable with providing information to us, you should not do so. Although that will affect your ability to use our reservations platform, that is your choice. If you do provide us with any personal information, you agree that it will be accurate and complete, and you understand that it is your responsibility to update your personal information as necessary to keep it current.

C. The Personal Information We Collect, Why We Collect It, and How We Use It. The amount and type of personal information we collect from you depends on your activities and use of our site. We always endeavor to abide by data minimization and purpose limitation principles, and as such, we only collect data that is necessary to fulfill the purposes described in this policy. Below, we describe the types of personal information we collect, our reasons for collecting that information, and how we use it.

Device and Browsing Information. When you visit our site, we may collect your device IP address, referring website(s), browser and device types, and the pages that you visit. We collect this information to provide you with a more personalized site experience. Note that although this information may be considered personal information under some laws, we do not link it to other personal information about you.

Identification and Contact Information. This is information that identifies you as an individual (like your first and last name), and information that enables us to contact you (like your email address, mailing address, or phone number). It also may include information about you, such as information about reservations made and how you have interacted with our site.

We will collect this information if you make a reservation or create an account on our site, if you sign up to receive our emails, newsletters, or other promotional materials, or if you participate in any interactive services or features our site may offer from time to time, such as contests, surveys, and other activities. We will also be provided with your name and email address if you reach out to us using any “Contact Us” features of the site.

We collect and use this information for the purposes of (a) verifying your identity when you make a reservation, create an account, or access certain features of our site; (b) transacting business with you, which includes managing your reservation and/or account on our site, fulfilling bookings, contacting you about your reservation, conducting customer service, and seeking feedback on our products and services; (c) responding to any inquiry you send to us; and (d) subject to your right to opt out and subject to applicable law, sending you newsletters and other promotional materials.

Billing Information. If you make reservations using our site, the service provider will collect applicable billing information from you, such as credit card or bank account information, or, depending on payment options, information about your third party payment account. The service provider collects and uses this information to process required payments.

Location Information. If you make reservations using our site, we will collect information relating to the location of your travel, in order to provide you with relevant hotel information and in order to process your reservation. We do not collect precise geolocation data as that term is defined in the California Privacy Rights Act (CPRA).

D. Certain Generally-Applicable Uses of Personal Information. In addition to the specific uses described above, the personal information we collect may be used for the following additional purposes, all of which are related to our operation of our business and our provision of services:

• Managing and personalizing your experience on the site;
• Evaluating and improving our site and our product and service quality;
• Preventing and addressing fraud and breaches of our site requirements and policies.

E. How Long We Keep Personal Information. We collect personal information for as long as we continue to have a business need to do so (which will be at least as long as you continue have an open reservation or, if applicable, an account on our site), unless a longer period is required by law. Business needs include legal, taxation, accounting, risk management, and other business purposes.

2. HOW AND WHY WE SHARE PERSONAL INFORMATION

We restrict access to your personal information to those who need to access it to use it as described in this privacy policy. We share personal information with third parties in the following circumstances:

• BookOnline and the service provider receive and share information as necessary to process reservations and booking requests.
• We will provide personal information to our other trusted service providers who need to use that information to conduct business on our behalf. These third parties include the accommodation providers, the credit card processing companies to complete billing and payment, and others who may assist us with email and newsletter distribution. We provide these service providers only with the information they need to perform their services, and work with them to respect and protect your privacy.
• We may share your personal information with our company affiliates and business partners for our and their legitimate business purposes, including so that we or they may provide you with promotional emails, special offers, or other materials that may interest you. If you do not wish for us to share your information in this manner, please let us know by contacting us at contact@bookonline.com. However, please note that we are not responsible for the privacy policies of these third parties once they have received your information.
• We will release information, including personal information, if we believe that doing so is appropriate to (a) comply with law, regulations, legal process or governmental request, (b) enforce any policies applicable to the site, including potential violations, (c) detect, prevent or otherwise address fraud, security or technical issues, or (d) otherwise protect the rights, property or personal safety of us, our employees, site users, or others.
• We may share information, including personal information, in connection with, during negotiations of, or as a part of the closing of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company in which personal information about the users of our site is among the assets transferred.

We do not sell, rent, or lease any personal information that we collect about you through the site to anyone for any purpose, other than as disclosed, unless you have given us your separate express permission to do so.

We employ security measures to keep data in transit completely secure, and if we disclose your personal information to a third party for a business purpose, we enter into a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

3. COOKIES AND OTHER TRACKING TECHNOLOGY

A. How We Use Cookies. Cookies are small text files that are stored on your browser, device, or the page you are viewing when you visit a website. Some cookies are deleted once you close your browser or application (session cookies), while other cookies are retained even after you exit so that you can be recognized when you return (persistent cookies). We use session cookies to make it easier for you to navigate our site. We use persistent cookies to store your email address and, subject to our site features and your setting preferences, your account login information, so you don’t have to enter it more than once. We also use persistent cookies to store purchase and log data, and to personalize your shopping experience, and to track and target the interests of our users to enhance their experience on our site.

Cookies do not typically contain any information that personally identifies a user, and we do not link the information stored in cookies to any personal information that you submit when using our site.

Most web browsers automatically accept cookies and other tracking technologies, but you can usually change your settings to prevent that, such as by having your device warn you each time a cookie is being sent or choosing to turn off all cookies. On our site, you will be able to disable all cookies other than persistent cookies that are required when you make a purchase. This can be done through your web browser settings, and because each browser is different, you should look at your browser’s “Help” menu to learn how to modify your cookie settings.

If you do disable cookies from your browser you may not be able to access certain sections of the site that use essential cookies, and this may make your experiences on the site less efficient.

Third Party Tracking Technologies. We may allow third parties to set cookies during your visit to the site. These are third parties that provide us with information about how you use the site. They may also use cookies, on our behalf, to promote our newest products and services on other websites based on your activity on our site. For example, you may see hotels that you viewed on our site presented on other websites as you move around the internet.

In addition, various third parties, including our analytics providers and our ad partners, may use cookies, alone or with other tracking technology, to collect information about you when you use the site for their own purposes, independent from us. These third parties may be able to associate the information they collect with your personal information, or they may collect information, including personal information, about your online activities over time and across other website and online services. They may use this information to provide you with behavioral advertising or other targeted content on other websites and through other media.

We cannot control any third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

C. Do Not Track Requests. Currently, certain browsers offer a “do not track” (DNT) option. This option, using a technology known as a DNT header, sends a signal to websites visited by the user about the user’s DNT preference, if any, set on the browser. We do not currently commit to responding to browsers’ DNT signals. We cannot make this commitment because there is not a common understanding among industry groups, technology companies, or regulators about how to interpret the DNT signal.

4. THIRD PARTY SITE AND SOCIAL SHARING FEATURES

Our site may include links to other websites, including hotel sites and travel review sites. We do not control the privacy practices of any third parties, and if you submit personal information to any of those sites, their collection and use of your information is governed by their privacy policies, which differ from ours. We encourage you to carefully read the privacy policy of any website you visit.

Our site may offer social network and similar sharing features, such as Facebook, Twitter, Instagram, and similar buttons, which let you share information related to the site through your preferred social media platforms. If you permit a connection between our site and your social network page(s), we (and the social network) may be able to identify you, and associate the information we (and they) receive with information we (and they) already have about you. In addition, depending on how you use those features and your settings with the social network provider(s), the information you share to your social network pages will be available to others, including your friends and/or the public. For more information about how your information may be shared through those social networks once it is provided to them, you should review the privacy policies of those social networks.

5. Our Security Measures

We use a variety of industry-standard security measures to maintain the safety of your personal information, including measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. We store the personal information you provide on secure (password- and firewall-protected) servers. All electronic financial transactions conducted through our site are protected by encryption technology.

Unfortunately, no electronic data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we believe that we use reasonable measures to protect personal information, we cannot ensure or warrant the security of any information transmitted or otherwise provided to us or received from us.

It is your responsibility for keeping all information associated with your reservation and, if applicable, all account information, confidential. We will never ask for any password (unless one is necessary to create an account).

6. YOUR RIGHTS REGARDING Your Information

A. General Rights.

Providing Personal Information Is Your Choice, You can browse the site without providing any personal information, other than browsing data (which we will not attempt to link to any other personal information). However, if you choose to use the site to engage with us, such as by booking reservations or requesting information, you will be required to provide us with the necessary information. If you do not want to provide us with any information, you should not use our site.

Your Rights to Opt Out of Certain Communications, You can always opt out of receiving promotional communications such as our newsletters by selecting the “unsubscribe” link included in any email communications, or by contacting us at us at contact@bookonline.com. Please note that despite your email preferences, we may need to contact you regarding outstanding orders, as required by law, or regarding legal matters. However, we will not send you marketing communications after you have opted out of receiving them.

How to Update and Change Your Information, If you have a reservation on our site that you wish to change, you can access and edit your reservation online. In addition, you can contact us at any time at  contact@bookonline.com to request that we make any edits to any personal information that you believe we maintain.

How to Request Deletion of Your Information, As noted above, we have standard retention practices with respect to the personal data we collect, and your personal information will be retained and used as described in this privacy policy. If you would like to request any earlier removal of your personal information, you can also contact us at contact@bookonline.com. Please note that we may not be able to completely remove personal information from the site or our systems in certain circumstances. This will be true if the data is not in a searchable format or if it is retained in backup systems or cashed or archived pages. Once we no longer need it to provide you with requested services, we will retain and use your information only as necessary to comply with our legal obligations, resolve disputes, prevent fraud or future abuse, and enforce our agreements, including any site terms.

B. Specific Rights

Depending on the state in which you reside, you may have certain privacy rights regarding your personal data. Please review the sections below if you are a California, Nevada, or Virginia resident. For other state residents, your privacy rights may include (if applicable):

• Request access

  to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

• Request correction

  of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

• Request erasure

  of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

• Object to processing

  of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. 

• Request restriction of processing

  of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

  • if you want us to establish the data's accuracy;
  • where our use of the data is unlawful but you do not want us to erase it;
  • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  • you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

• Request the transfer

  of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, portable, machine-readable format.

• Opt-out of the processing

  of your personal data for purposes of (1) targeted advertising; (2) the “sale” or “sharing” of your personal data (for California residents); and (3) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. 

• Withdraw consent at any time

  where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

We will never discriminate against a consumer for exercising any of these rights.  Further, in addition to these exercisable rights, we will never make business decisions about a consumer based solely on automated processing of their data without human input.

You may submit a request to exercise these rights by calling us at 866-706-7418 or emailing us at   contact@bookonline.com.

C. Certain Rights of California Residents. If you are a California resident, please see the Additional Information for California Residents, below.

D. Certain Rights of Nevada Residents. If you are a Nevada resident, please note that we do not sell information as defined in and for purposes of Nevada’s online privacy law.

E. Certain Rights of EU Persons. For our users in the European Union (EU) and the United Kingdom, please see our separate Privacy Policy, available here  https://www.bookonline.com/home/privacy-eu.

7. A Note about Children

Our site is not targeted to, and we have no interest in collecting information from, children. We do not knowingly gather any personal information from children under the age of 13. If you are under 13, please do not use or provide any information on this site or on or through any of its features/register on the site or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or username you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you are a parent or legal guardian who believes that your child has provided us with any personal information, please contact us at  contact@bookonline.com

8. INTERNATIONAL USERS

If you are accessing the site from outside the United States and provide us with personal information through the site, you understand that your personal information will be transferred to and processed in the United States. The laws that apply to the use and protection of your personal information in the United States are different than the laws of other countries. By using our site, regardless of your country of origin and/or the country in which you access or use the site, you consent to the collection, sharing and use of your information, including any personal information, as described in this privacy policy. We will ensure that your data will receive adequate protection in compliance with generally accepted data protection principles. We take steps to process personal information according to the provisions of this Privacy Policy and the requirements of applicable law.

Additional Information for California Residents

1. APPLICABILITY OF AND GENERAL INFORMATION ABOUT THIS CALIFORNIA PRIVACY NOTICE

This Additional Information for California Residents (this “California Privacy Notice”) applies solely to residents of California (who are referred to as “you” or as “consumers” in this California Privacy Notice). It is provided as a supplement to the information contained in our privacy policy and is intended to provide additional details regarding our collection and use of personal information.

This California Privacy Notice has been adopted to comply with the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act (CPRA), referred to as the “CCPA”, so any terms defined in the CCPA (such as “personal information,” “consumer,” “service provider,” “third party,” and “sale/sell”) will have the same meaning when used in this California Privacy Notice. For example, a “consumer” refers to a natural person that is a resident of the state of California.

2. THE CATEGORIES OF PERSONAL INFORMATION WE COLLECT

For purposes of the CCPA and CPRA, the table below describes the categories of personal information we have collected within the last 12 months and the categories of third parties with whom we have shared that information for a business or commercial purpose.

In addition to the business or commercial purpose of collection of personal information described above, we may use any of the personal information we collect for the general purposes disclosed in our main privacy policy, and may disclose personal information for our business and commercial purposes as described in our main privacy policy.

3. INFORMATION ABOUT SALES AND SHARING OF PERSONAL INFORMATION

In the past 12 months, we have not sold any personal information.

While the CCPA has a broad definition of what constitutes a sale of information, many types of transfers of information do not qualify as “sales” under the CCPA. We have carefully evaluated the manner in which we share information to determine that we do not sell your personal information.

As noted above, we share information with our service providers (including the platform service provider) who need the information in order to perform contracted services for us. This may include transfers such as those to the platform service provider as necessary to process reservations, and transfers to our credit card processors to complete payments. We enter into agreements with each service provider that limit the purposes for which the personal information may be used and that require the third party to keep that personal information confidential. With these protections, these transfers are not considered “sales” under the CCPA.

Right to Opt-Out of Sale or Sharing of Personal Information

If you are a California resident, you have the right to direct us to stop selling or sharing your Personal Information. You may submit a request to opt out of sales or sharing through utilizing the contact information found in the next section of this policy.

4. YOUR RIGHTS AND CHOICES REGARDING YOUR PERSONAL INFORMATION UNDER THE CCPA AND CPRA

The CCPA and CPRA. provides California residents with certain specific rights regarding their personal information. This section describes your CCPA and CPRA. rights, and explains how to exercise them. Please note that your rights are subject to limitations and exceptions described in the CCPA and CPRA..

• Right to Access Certain Information – You have the right to ask us to provide you with information about our collection and use of your personal information over the past 12 months.
• Request to Correct – You have the right to request that we correct or update any information that you believe to be inaccurate.
• Right to Data Portability – You have the right to ask us to provide you with copies of personal information that we have collected about you, in a portable and readily-usable format.
• Right to Request Deletion of Certain Information – You have right to ask us to delete personal information about you that we have collected and retained.
• Right to Non-Discrimination – You have the right not to be discriminated against for exercising any of your CCPA rights.

If you make a request to delete your personal information, we can deny that request if we or our service providers need to keep the information to:

• Complete the transaction for which we collected the personal information, provide you with a product or service you have requested, take other actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract with you;
• Detect security incidents, protect against illegal or fraudulent behavior, or engage in legal actions with persons responsible for such activities;
• Debug products to identify and repair errors impacting the functionality of our site or services;
• Exercise free speech or ensure other consumers’ rights to free speech, or otherwise exercise rights provided by law;
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code §1546);
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent;
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
• Comply with a legal obligation; or
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

To exercise any of the rights described above, you must submit a verifiable consumer request to us. You can do so by:

• Sending us an email with the subject heading “California Privacy Rights” at  contact@bookonline.com ; or
• Calling us at 866-706-7418.

Only you, or a person registered with the California Secretary of State that you expressly authorize to act on your behalf, can make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

If you contact us to exercise your California privacy rights, you must attest to the fact that you are a California resident, and provide us with a current California address. We cannot respond to your request or provide you with information if we cannot identify you or confirm your authority to make the request, so any request will require you to provide sufficient information to allow us to reasonably verify your identity and/or the identity and authorization of your agent (if applicable). We will only use any personal information provided in a verifiable consumer request to verify the requesting party’s identity or authority to make the request, by matching that information with the personal information we already have about you.

We will respond to any verifiable consumer request in the manner and within the timeframes required by the CCPA.

You may only make a verifiable consumer request for access or data portability twice within any 12-month period.

5. OTHER CALIFORNIA RIGHTS

In addition to the CCPA, California’s “Shine the Light” law permits California residents to request certain details about our disclosure of their personal information to third parties for those third parties’ own direct marketing purposes. If you are a California resident and you would like to make such a request, please contact us at contact@bookonline.com. Please note that there are legal limits on how often you can make such a request, and we are only obligated to respond to one information request per customer per year. In addition, if any California residents under the age of 18 have used the site, created a reservation and posted content or information on the site, they can request removal by contacting us at contact@bookonline.com detailing where the content is posted and confirming that they posted it. Following such a request, we will terminate the unauthorized reservation, and will make reasonable good faith efforts to remove any post or information from public view, or anonymize it so that the minor cannot be individually identified. However, removal of public postings cannot ensure complete or comprehensive removal, as third parties may republish, archive, or cache web content in a manner that is out of our control.