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Tru by Hilton Albany Crossgates Mall

855-229-5934
1651 Western Avenue, Albany, NY, US
4.0Very Good
Hotel amenities
Gym
Laundry
Free Breakfast
Pool
Non-Smoking
Parking

See what's available

Pick your check-in and check-out dates to view rooms and rates.

About this property

Tru by Hilton Albany Crossgates Mall is a 96-suite hotel located in Albany, NY, moments from Crossgates Mall and a short drive from University at Albany. The property sits within walking distance of major shopping and dining, with Albany International Airport accessible for added convenience.

Each suite features a microwave and Smart television, complemented by complimentary wired and wireless internet access. Rooms include private bathrooms with bathtubs or showers, hair dryers, and toiletries. Practical amenities such as irons, ironing boards, blackout curtains, and phones with free local calls are standard. Guest comfort ratings average 4.3 out of 5.

The hotel offers an indoor pool and fitness center for recreation. A snack bar/deli is available for casual dining, and a complimentary buffet breakfast is served weekdays from 6:00 AM to 9:00 AM and weekends from 7:00 AM to 10:00 AM. Select evenings feature complimentary receptions for guests. Additional amenities include a lobby fireplace, barbecue grills, complimentary WiFi, a 24-hour business center, meeting rooms, and laundry facilities. The property is smoke-free and wheelchair accessible, with designated accessible parking and accessible pool facilities.

Check-in is available from 3:00 PM to midnight, with check-out at 12:00 PM. Dogs and cats are permitted, with a maximum of two pets per room; a non-refundable pet deposit is collected at check-in. Service animals are exempt from pet fees. Free self-parking and luggage storage are available, and the 24-hour front desk can assist with express check-out and other guest services.

Location & nearby attractions

With a stay at Tru By Hilton Albany Crossgates Mall in Albany, you'll be connected to a shopping center, a 5-minute walk from Crossgates Mall and a 3-minute drive from University at Albany. This hotel is 3.4 mi (5.4 km) from Colonie Center Mall and 1.8 mi (2.9 km) from Albany NanoTech Complex.
Distances are displayed to the nearest 0.1 mile and kilometer.

Crossgates Mall - 0.4 km / 0.2 mi
Albany NanoTech Complex - 2.8 km / 1.8 mi
University at Albany - 3.9 km / 2.4 mi
Albany Pine Bush Preserve - 4.9 km / 3 mi
Northway Mall - 5.2 km / 3.2 mi
Colonie Center Mall - 5.4 km / 3.4 mi
Westland Hills Park - 5.7 km / 3.5 mi
St. Peter's Hospital - 6.8 km / 4.2 mi
Washington Park - 7.1 km / 4.4 mi
Albany Medical College - 7.6 km / 4.7 mi
Albany College of Pharmacy and Health Sciences - 8 km / 5 mi
Albany Medical Center - 8.1 km / 5 mi
Lark Street - 8.1 km / 5 mi
Albany Law School - 8.3 km / 5.1 mi
Westgate Plaza - 8.4 km / 5.2 mi

The nearest airports are:
Albany Intl. Airport (ALB) - 10.2 km / 6.3 mi
Schenectady, NY (SCH-Schenectady County) - 26.9 km / 16.7 mi
Hudson, NY (HCC-Columbia County) - 57 km / 35.4 mi

The preferred airport for Tru By Hilton Albany Crossgates Mall is Albany Intl. Airport (ALB).

Rooms

Make yourself at home in one of the 96 guestrooms featuring microwaves and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with bathtubs or showers feature hair dryers and toothbrushes and toothpaste. Conveniences include irons/ironing boards and blackout drapes/curtains, as well as phones with free local calls.

Dining

Complimentary breakfast.

Grab a bite from the snack bar/deli serving guests of Tru By Hilton Albany Crossgates Mall. Mingle with other guests at the complimentary reception, held on select days. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Amenities & features

Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and barbecue grills.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.

Getting here

Albany International Airport
Sorry, no airport shuttle available.
Complimentary daily parking. Large lot to accommodate buses.

Check-in & check-out

Check-in 3:00 PM - midnight
Check-out 12:00 PM
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Onsite parties or group events are strictly prohibited
  • Safety features at this property include a fire extinguisher and a smoke detector
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Contactless check-in is available
Contactless check-out is available

Pet policy

  • Pets allowed
  • Only dogs and cats are allowed
  • Maximum number of pets per room 2
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets are allowed with a non-refundable deposit collected at check-in.
  • Service animals complying with ADA Title lll regulations are allowed.

Fees & policies

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 150 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees<

Know before you go

  • Pool access available from 7:00 AM to 11:00 PM.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).