Tru By Hilton Albany Crossgates Mall

Tru by Hilton Albany Crossgates Mall is a 96-suite hotel located in Albany, NY, moments from Crossgates Mall and a short drive from University at Albany. The property sits within walking distance of major shopping and dining, with Albany International Airport accessible for added convenience.

Each suite features a microwave and Smart television, complemented by complimentary wired and wireless internet access. Rooms include private bathrooms with bathtubs or showers, hair dryers, and toiletries. Practical amenities such as irons, ironing boards, blackout curtains, and phones with free local calls are standard. Guest comfort ratings average 4.3 out of 5.

The hotel offers an indoor pool and fitness center for recreation. A snack bar/deli is available for casual dining, and a complimentary buffet breakfast is served weekdays from 6:00 AM to 9:00 AM and weekends from 7:00 AM to 10:00 AM. Select evenings feature complimentary receptions for guests. Additional amenities include a lobby fireplace, barbecue grills, complimentary WiFi, a 24-hour business center, meeting rooms, and laundry facilities. The property is smoke-free and wheelchair accessible, with designated accessible parking and accessible pool facilities.

Check-in is available from 3:00 PM to midnight, with check-out at 12:00 PM. Dogs and cats are permitted, with a maximum of two pets per room; a non-refundable pet deposit is collected at check-in. Service animals are exempt from pet fees. Free self-parking and luggage storage are available, and the 24-hour front desk can assist with express check-out and other guest services.

Albany International Airport

Sorry, no airport shuttle available.

Complimentary daily parking. Large lot to accommodate buses.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Cashless transactions are available
• Onsite parties or group events are strictly prohibited
• Safety features at this property include a fire extinguisher and a smoke detector
• This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

• Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Contactless check-in is available

Contactless check-out is available

Pets are welcome.

• Pets are allowed with a non-refundable deposit collected at check-in.

• You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Breakage deposit: $150 per stay We have included all charges provided to us by the property. Pet fee: $75 per accommodation, per stay Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• Pool access available from 7:00 AM to 11:00 PM.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).