Otter Hotel

Otter Hotel is a 4-star property located in Banff's Uptown District, positioned within a 5-minute drive of both the Banff National Park Information Centre and Banff Lake Louise Tourism Bureau. The hotel comprises 174 guestrooms designed for comfort and convenience during your stay in the Canadian Rockies.

Each guestroom features a refrigerator, complimentary wireless internet access, and cable programming for entertainment. In-room amenities include a safe and coffee/tea maker, with daily housekeeping service provided. Guests consistently rate the comfort of the accommodations highly, with an average guest comfort rating of 4.7 out of 5.

Dining at Otter Hotel is available at Good Folk restaurant, located on-site and serving hotel guests throughout the day. The property offers one restaurant option to satisfy various dining preferences.

Recreational amenities include two hot tubs and a fitness center for guests seeking relaxation or exercise during their visit. A fireplace in the lobby provides an inviting gathering space, and complimentary wireless internet access is available throughout the property. The location near Banff provides direct access to hiking and biking trails, with mountain biking opportunities nearby.

Otter Hotel sits 1 mile from the Banff Centre for Arts and Creativity and 11.7 miles from Banff National Park proper. The surrounding area offers substantial outdoor recreation and cultural attractions within close proximity. An on-site electric car charging station and free self-parking are provided, with covered parking also available. The property maintains elevator access and is smoke-free throughout.

Check-in begins at 4:00 PM and can be arranged anytime thereafter, with standard check-out at 11:00 AM. Pets are welcome at Otter Hotel—dogs and cats only, with a maximum of two pets per room. Service animals are permitted and exempt from all fees and restrictions. Pets cannot be left unattended in rooms. A professional property manager and multilingual staff support a 24-hour front desk to assist with questions and requests throughout your stay.

Sorry, no airport shuttle available.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

• Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.

Pets are welcome.

• Pet fee: CA$30 per pet, per day Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.