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Cleveland Marriott Downtown at Key Tower

1360 West Mall Drive, Cleveland, OH, US
4.0Very Good
Hotel amenities
Gym
Non-Smoking
Parking

See what's available

Pick your check-in and check-out dates to view rooms and rates.

About this property

Cleveland Marriott Downtown at Key Tower is a 4-star Marriott property located in the heart of Cleveland, Ohio, steps from downtown attractions. The hotel features 400 guestrooms, including 16 suites, positioned within a 15-minute walk of Huntington Convention Center of Cleveland and JACK Cleveland Casino.

Each of the 400 guestrooms provides comfortable accommodations with wireless internet access (surcharge), private bathrooms with shower/tub combinations, designer toiletries, hair dryers, phones, laptop-compatible safes, and work desks. Guest comfort ratings average 4.5 out of 5, reflecting positive feedback on room quality and amenities.

Dining options include three on-site restaurants, with Greatroom serving American cuisine as the primary dining venue. A bar and lounge provide evening drinks, and room service is available during limited hours for guests preferring in-room dining.

The property offers a full-service spa with massage, body treatments, and facials. Additional amenities include complimentary wireless internet in public areas, a fitness center with on-site fitness classes, a hair salon, concierge services, gift shops, and a 24-hour front desk. Meeting and event space spans 17,918 square feet across 15 dedicated rooms, with a ballroom, banquet hall, and reception hall available for corporate and social functions. Parking options include self-parking and valet parking, both with surcharges.

The downtown Cleveland location places guests within 0.6 miles of Huntington Bank Field and 0.7 miles of Rock and Roll Hall of Fame. Additional nearby landmarks include Public Square, the Cleveland Arcade, and Tower City Center. Cleveland Hopkins International Airport lies 12 miles away, approximately a 30-dollar cab ride. The location has earned a 4.5 out of 5 rating from guests based on over 1,000 reviews, with 83.9 percent indicating they would recommend the property.

Check-in begins at 4:00 PM and extends to midnight; check-out is at 11:00 AM. Dogs up to 40 pounds are permitted for a fee of $100 USD per pet, per stay, provided they are not left unattended in rooms. The property is smoke-free, wheelchair accessible, and includes accessibility features such as accessible fitness facilities, meeting spaces, and on-site dining venues.

Location & nearby attractions

A stay at Cleveland Marriott Downtown at Key Tower places you in the heart of Cleveland, within a 15-minute walk of Huntington Convention Center of Cleveland and JACK Cleveland Casino. This spa hotel is 0.6 mi (0.9 km) from Huntington Bank Field and 0.7 mi (1.1 km) from Rock and Roll Hall of Fame.
Distances are displayed to the nearest 0.1 mile and kilometer.

Cleveland Mall - 0.1 km / 0.1 mi
Key Tower - 0.1 km / 0.1 mi
Public Square - 0.2 km / 0.1 mi
Old Stone Church - 0.2 km / 0.1 mi
Cleveland Public Library - 0.3 km / 0.2 mi
Soldiers and Sailors Monument - 0.3 km / 0.2 mi
Huntington Bank Building - 0.3 km / 0.2 mi
Cleveland Public Auditorium - 0.4 km / 0.3 mi
Terminal Tower - 0.4 km / 0.3 mi
Tower City Center - 0.4 km / 0.3 mi
Cleveland Arcade - 0.5 km / 0.3 mi
East 4th Street - 0.5 km / 0.3 mi
Huntington Convention Center of Cleveland - 0.5 km / 0.3 mi
Galleria at Erieview - 0.5 km / 0.3 mi
City Hall - 0.5 km / 0.3 mi

The nearest airports are:
Cleveland, OH (BKL-Burke Lakefront) - 2.5 km / 1.6 mi
Cleveland Hopkins International Airport (CLE) - 19.9 km / 12.4 mi
Cleveland, OH (CGF-Cuyahoga County) - 23 km / 14.3 mi

The preferred airport for Cleveland Marriott Downtown at Key Tower is Cleveland Hopkins International Airport (CLE).

Rooms

Make yourself at home in one of the 400 guestrooms. Wireless internet access (surcharge) is available to keep you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Dining

Enjoy American cuisine at Greatroom, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge.

Amenities & features

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Planning an event in Cleveland? This hotel has 17918 square feet (1665 square meters) of space consisting of conference space and 15 meeting rooms. Self parking (subject to charges) is available onsite.

Getting here

Cleveland Hopkins 12 miles ,$30 cab ride
Sorry, no airport shuttle available.
Valet parking (USD 40 per day)

Check-in & check-out

Check-in 4:00 PM - midnight
Check-out 11:00 AM
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pet policy

  • Pets allowed
  • Pet max weight (per pet) in kg is 18
  • Pet max weight (per pet) in lb is 40
  • Only dogs are allowed
  • Maximum number of pets per room 1
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets cannot be left unattended
  • $100.00 USD per pet
  • per stay Pet max weight (per pet) in lb is 40
  • Service animals complying with ADA Title lll regulations are allowed.

Fees & policies

  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 25 per day
  • Covered valet parking fee: USD 40.00 per day (in/out privileges)
  • Pet fee: USD 100.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

Know before you go

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • A car is recommended for transportation to and from this property.
  • Parking height restrictions apply.
  • Guests can access their rooms with a mobile device.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).